Cost-effective programmable logic controller alternatives optimized as embedded components in OEM products
Home
Technical support plans

 
Programmable Logic Controller replacement for OEM embedded controls


By Goooogle
News, views and tech tips delivered occasionally to your inbox.
Programmable Logic Controller replacement for OEM embedded controls
We offer two levels of technical support: Standard and Premium

Standard tech support

Free tech support for an occasional question when you can afford to wait for a reply.
  • No charge
  • email only
  • Minimum 3 working day response time
  • Replies will be brief, possibly just a pointer to where to find the answer *
To use the standard, free, tech support service send in your initial question via the form on this page. We will reply typically within a working week. Thereafter you can use the email address of the person who is assisting you.

Premium tech support

Fee-based service provided by a highly skilled and experienced controls engineer.
  • Based on pre-paid tokens
  • email for lowest cost: 2 tokens per 10 minutes of part thereof.
  • Telephone or Instant Messaging for one-on-one realtime dialog. 3 tokens per 10 minutes or part thereof.
  • Priority response, typically hours
  • 30 minute per day limit *
To use the premium tech support service you must first buy pre-paid tokens. When you buy tokens you will be emailed a voucher number, usually the next business day. You should quote that voucher number in the subject line of all emails. The first question should be sent using the form on this page. Thereafter you can use the personal email address of the engineer who is assisting you.
* Neither of these support plans is designed to teach you control system theory or programming. They are intended to assist you with product-specific information. We provide a huge amount of free educational materials, starting with programming mini-tutorials and "classic" help file in our SPLat/PC programming software. There is an interactive online training course and several thousand pages of SPLat Knowledge Base, including well-described examples. We have more self-study materials than any other controls supplier.
God helps those who help themselves - Benjamin Franklin


If you need someone to actually perform your integration and programming for you, please contact us and ask about our turnkey engineering service.

Buy Premium support tokens

You can order your Premium support tokens here. For premium email support the charge is 2 tokens per 10 minutes or part thereof. For telephone support the charge is 3 tokens per 10 minutes or part thereof. The token price drops sharply with quantity per purchase. The token prices show are in US dollars for customers outside Australia/New Zealand, and in AUD for AU/NZ customers.
Qty 1-4:     $20/token Qty 5-9:     $10/token Qty 10-24:     $8/token Qty 25+:     $6/token
We reserve the right to cancel vouchers if not used for 12 months.

Tech support request form

Please use this form for initial contact both for standard and premium support. Once we write back you will have an email address for us and we can correspond by normal email.
 
Contact details * means required field
Name*
Company
Tech support plan* Tech support questions and answers may be published. However, we will edit out anything that would compromise your privacy or trade secrets.
Support voucher number* Please enter you premium support voucher number here. You will receive a voucher number when you buy pre-paid tokens. If you use our shopping cart to buy tokens the voucher number will be the 12-digit order number in the automatic order (emailed) acknowledgment.
Country* Knowing your locations helps us work out your time zone, particularly if we are going to use the phone.
City*
State/Province
(USA, Canada, Australia)*
Website Your website will help us understand your business and how we can best help you.
Phone number* The best format is "+cc aaa nnnnnnnn" where cc=country code, aaa=area code for callers from abroad, nnn=number.
email address* We need your correct email address to reply!
re-type email*
Your message Please provide as much detailed information as you can that is relevant to your query. If you seem to have a bug that arises, describe the exact steps we need to take to reproduce it. If something weird is happening in a SPLat program, try and submit a small program that highlights the problem. We really don't want to be ploughing through hundreds of lines of code to identify a single coding mistake! Remember, unless we have encountered your problem before, we cannot solve it if we can't reproduce it! If it is a hardware problem, provide as much detail as you can about the electricals.
All done!  
Security    For security, please type the answer to the following sum into the text box, then click Submit.
The sum is: six times seven
We will email you back within a day or two under normal circumstances.
Copyright ©1996-2007 SPLat Controls Pty Ltd. All rights reserved. SPLat and the SPLat logo are a registered trademark of Microconsultants Pty Ltd.
Our other sites: plc-plc.com control-systems.biz embedded-systems.biz gaugelink.com programmable-logic-controllers.com splatco.com splatco.com.au embeddedplc.com agidrive.com
Cost-effective programmable logic controller alternatives optimized as embedded components in OEM products